We pride ourselves on providing quality products however as much as we would like to be able to accept a return of your worn S I C H R I straps, unfortunately we cannot.
From a health and hygiene policy perspective, we can only accept returns when goods are damaged or defected, if an incorrect style or colour was ordered and it is still unopened, or if the product received is not the same as what was ordered.
Once the eyewear has been checked, a discount code of 100% off will be issued for you to get a new pair and only the shipping amount will need to be paid for to replace the item.
For damaged straps or defects (but unused and in original packaging), please report it to us within 24 hours of receiving the delivery, and return to us within 30 days of the notice. We will advise accordingly upon receipt of your notice. For avoidance of doubt damage excludes normal wear and tear (wear and tear of our products does occur; wear and tear is damage that naturally and inevitably occurs as a result of normal wear or ageing).
Once we have confirmed whether the goods may be returned, please send to our postal address, and we will reimburse you for those shipping costs up to the value of the current standard S I C H R I shipping rate. If you are in any way unsure, please drop us a mail at firstname.lastname@example.org.
S I C H R I Postal Address:
S I C H R I Pty Ltd, Plot 51 Seaview Road, Greenbushes, Port Elizabeth, 6390
The same applies for the incorrect product delivered, please notify us within 24 hours of delivery. If approved (it is undamaged, unused and in original packaging), we will send you a new pair of the originally ordered S I C H R I at no charge to you.
Regrettably, we will not be held responsible for any delivery or postage delays that arise from unsuspecting issues beyond our control, including but not limited to wars, courier and postal strikes, incorrect addresses and acts of God.
A valid delivery address with postal code is to be entered for delivery to take place.
We do not deliver to P.O Box addresses.
How long should my order take to arrive?
SA orders are processed within 1 working day from time of order. We outsource our courier service and it usually takes 2-3 working days to get delivered.
Please note that orders placed from regional areas based 50km or further outside of major centres in SA may take an additional 3 days to deliver depending on location.
We have partnered with DHL express for our international deliveries. Expected delivery is within 2-5 working days from fulfilment.
How much does shipping cost?
All local deliveries are charged at a flat fee of R60.00 per order. Orders over R650.00 are delivered free.
International deliveries are charged at a flat fee of $25 anywhere in the world. Orders over $120 are delivered free.
What countries do you ship to?
Wherever you are, we can ship to you, try us. Except in international waters, don't be ridiculous.
Is there a customs duty charged if I ship to an area outside SA?
Please note the $20 fee charged for international shipping (outside South Africa) is a flat rate to pay DHL express shipping. Depending on the shipping location, orders to countries like the United Kingdom, Australia, and others may be subject to VAT, import taxes, and other fees charged by the local customs authority. Unfortunately we don’t have enough pull internationally to control those border and customs rules!
If you have any queries not covered by these FAQs, please see the contact us page or email us direct at email@example.com.